TY  - BOOK
AU  - Kasaine, Adam M.
TI  - Management challenges in quality service delivery in the Kenyan-banking sector: a case of Consolidated Bank limited 
AV  - HG1616 .K4K37
PY  - 2016///
CY  - Nairobi
PB  - Daystar University
KW  - Bank management
N1  - A thesis presented to the School of Business and Economics of Daystar University in partial fulfillment of the requirements for the degree of Master of Business Administration in Strategic Management; Includes bibliographical references
ER  -