TY - BOOK AU - Kasaine, Adam M. TI - Management challenges in quality service delivery in the Kenyan-banking sector: a case of Consolidated Bank limited AV - HG1616 .K4K37 PY - 2016/// CY - Nairobi PB - Daystar University KW - Bank management N1 - A thesis presented to the School of Business and Economics of Daystar University in partial fulfillment of the requirements for the degree of Master of Business Administration in Strategic Management; Includes bibliographical references ER -