Mwandi, Faith Musau. <br/><br/>
The effects of lower cadre employee involvement on staff engagement at Safaricom Call Centre / 
by Faith Musau Mwandi. 
 - Nairobi :  Daystar University,  2014. 
 - xii, 93 p. :  ill ;   cm. 
<br/><br/> A thesis presented to the School of Communication, Language and Performing Arts of Daystar University in partial fulfilment for the degree of Masters of Arts in Communication. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee participation--Decision making.
<br/><br/><label>LC Class. No.: </label>HD5650  / .M83