TY  - BOOK
AU  - Mwandi,Faith Musau
TI  - The effects of lower cadre employee involvement on staff engagement at Safaricom Call Centre
AV  - HD5650 .M83
PY  - 2014///
CY  - Nairobi
PB  - Daystar University
KW  - Employee participation
KW  - Decision making
N1  - A thesis presented to the School of Communication, Language and Performing Arts of Daystar University in partial fulfilment for the degree of Masters of Arts in Communication; Includes bibliographical references and index
ER  -