The role of social media in terrorism crisis communication : a case study of September 21, 2013 terror attack on westgate mall in Nairobi - Nyarang'o, Carolyne N. (Nairobi : Daystar University, 2016)
A thesis presented to the School of Communication, Language and Performing Arts of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Master of Arts in Communication.
Keywords: Communication in crisis management; Crisis management