Smith, Ian. <br/><br/>
Meeting customer needs / 
Ian Smith. 
 - 3rd ed. 
 - Amsterdam :  Elsevier,  c2003. 
 - 218 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>075065948X : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Marketing.
<br/><br/><label>LC Class. No.: </label>HF5415  / .S634