Mutua, Jossylin N. <br/><br/>
Perceived service quality of employees in the utility industry :  a case of Kenya Power and Lighting Co. Ltd / 
by Jossylyn N. Mutua. 
 - Nairobi :  Daystar University,  c2006. 
 - xiii,  145 p ;   cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--utility industry.<br/>Daystar University research thesis (MBA).<br/>Service industries--quality control.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M883