Fern-Banks, Kathleen. <br/><br/>
Crisis communications :  a casebook approach / 
by Kathleen Fearn-Banks. 
 - 3rd ed. 
 - New Jersey, London :  Lawrence Erlbaum Associates,  c2007. 
 - xv, 385 p. :  ill. 
 - Lea's communication series .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0805857737 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Advertising--Case studies.<br/>Crisis management--Case studies.<br/>Public relations--Management--Case studies.