TY  - BOOK
AU  - Macintyre,Mairi
AU  - Parry,Glenn
AU  - Angelis,Jannis
ED  - SpringerLink (Online service)
TI  - Service Design and Delivery
T2  - Service Science: Research and Innovations in the Service Economy,
SN  - 9781441983213
AV  - QA76.9.M3 
U1  - 005.74 23
PY  - 2011///
CY  - Boston, MA
PB  - Springer US
KW  - Computer science
KW  - Information Systems
KW  - Industrial management
KW  - Management information systems
KW  - Computer Science
KW  - Management of Computing and Information Systems
KW  - Management/Business for Professionals
KW  - Operations Research/Decision Theory
KW  - Business Information Systems
UR  - http://dx.doi.org/10.1007/978-1-4419-8321-3
ER  -