Zentes, Joachim. Strategic Retail Management Text and International Cases / [electronic resource] : by Joachim Zentes, Dirk Morschett, Hanna Schramm-Klein. - 2. - Wiesbaden : Gabler Verlag, 2012. - digital. ISBN: 9783834967404 Standard No.: 10.1007/978-3-8349-6740-4 doi Subjects--Topical Terms: Economics.Marketing.Economics/Management Science.Sales/Distribution/Call Center/Customer Service.Marketing. LC Class. No.: HF5415.5-5415.53 HF5438.4 Dewey Class. No.: 658.81