TY  - BOOK
AU  - Frauendorf,Janine
ED  - SpringerLink (Online service)
TI  - Customer Processes in Business-to-Business Service Transactions
SN  - 9783835094475
AV  - HF5410-5417.5 
U1  - 658.8 23
PY  - 2006///
CY  - Wiesbaden
PB  - DUV
KW  - Economics
KW  - Marketing
KW  - Economics/Management Science
UR  - http://dx.doi.org/10.1007/978-3-8350-9447-5
ER  -