Zemke, Ron. <br/><br/>
Delivering knock your socks off service  [electronic resource] / 
Ron Zemke. 
 - 3rd ed. 
 - New York :  London :  AMACOM ;  McGraw-Hill,  2003. 
 - 178 p. 
 - Performance research associates .
 - Performance research associates. .
<br/><br/> Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Marketing.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .A52 2003eb 
<br/><br/><label>Dewey Class. No.: </label>658.812