Gross, T. Scott. <br/><br/>
Why service stinks ... and exactly what to do about it  [electronic resource] / 
T. Scott Gross. 
 - Chicago, Ill. :  Dearborn Trade,  2003. 
 - 240 p. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G76 2003eb