TY  - BOOK
AU  - Gross,T.Scott
ED  - ebrary, Inc.
TI  - Why service stinks ... and exactly what to do about it
AV  - HF5415.5 .G76 2003eb
PY  - 2003///
CY  - Chicago, Ill.
PB  - Dearborn Trade
KW  - Customer services
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10044109
ER  -