TY  - BOOK
AU  - Tax,Steve
ED  - ebrary, Inc.
TI  - Service quality: a global perspective 
T2  - International journal of service industry management
AV  - HD9980.5 .S47 2003eb
PY  - 2003///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Industrial management
KW  - Service industries
KW  - Management
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10052759
ER  -