Research in e-service  [electronic resource] / 
Guest editor Dr. Ko de Ruyter. 
 - Bradford, England :  Emerald Group Publishing,  c2002. 
 - 114 p. 
 - International Journal of Service Industry Management. No. 5 ;  Vol. 13 .
 - International Journal of Service Industry Management.  No. 5 ;  v. 13. .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Service industries--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5548.32  / .R47 2002eb