Selling without selling 4 1/2 steps to success / [electronic resource] :
Carol Super with Ronald D. Gold.
- 1st ed.
- New York : AMACOM, American Management Association, c2004.
- xiv, 177 p. : ill.
Includes index.
Attitude -- Rapport -- Steps 3 through 4 1/2: the process.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.