TY  - BOOK
AU  - Martin,William B.
ED  - ebrary, Inc.
TI  - Managing quality customer service: a practical guide for establishing a service operation 
T2  - Fifty-Minute series
AV  - HF5415.5 .M37 1989eb
PY  - 1989///
CY  - Los Altos, Calif.
PB  - Crisp
KW  - Customer services
KW  - Management
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10058832
ER  -