Benchmarking in tourism and hospitality industries the selection of benchmarking partners / [electronic resource] :
Karl W. W?ober.
- Oxford, U.K. : CABI Pub., c2002.
- xiii, 261 p. : ill.
Includes bibliographical references (p. 234-256).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.