TY  - BOOK
AU  - Gross,T.Scott
ED  - ebrary, Inc.
TI  - Positively outrageous service: how to delight and astound your customers and win them for life 
AV  - HF5415.5 .G76 2004eb
U1  -  658.8/12 21
PY  - 2004///
CY  - Chicago
PB  - Dearborn Trade
KW  - Customer relations
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Includes index; In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10062699
ER  -