Laws, Eric, 1945-
Improving tourism and hospitality services [electronic resource] /
Eric Laws.
- Cambridge, MA : Cabi Pub., 2004.
- xviii, 203p.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Hospitality industry.
Tourism.
Electronic books.
G155.A1 / L385 2004eb
910/.68