Laws, Eric, 1945-

Improving tourism and hospitality services [electronic resource] / Eric Laws. - Cambridge, MA : Cabi Pub., 2004. - xviii, 203p.

Includes bibliographical references and index.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.






Consumer satisfaction.
Hospitality industry.
Tourism.


Electronic books.

G155.A1 / L385 2004eb

910/.68