Laws, Eric,  1945- <br/><br/>
Improving tourism and hospitality services  [electronic resource] / 
Eric Laws. 
 - Cambridge, MA :  Cabi Pub.,  2004. 
 - xviii, 203p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Hospitality industry.<br/>Tourism.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>G155.A1  / L385 2004eb 
<br/><br/><label>Dewey Class. No.: </label>910/.68