Woodcock, Neil. <br/><br/>
The customer management scorecard  managing CRM for profit /  [electronic resource] : 
Neil Woodcocks, Merlin Stone, Bryan Foss. 
 - London ;  Sterling, VA :  Kogan Page,  2003. 
 - xviii, 428 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .W66 2003eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12