Cross, Kelvin F.,  1953- <br/><br/>
Quick hits  10 key surgical strike actions to improve business process performance /  [electronic resource] : 
Kelvin F. Cross. 
 - New York :  American Management Association,  c2004. 
 - ix, 274 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 261-265) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Process control.<br/>Reengineering (Management)<br/>Workflow--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD58.87  / .C76 2004eb 
<br/><br/><label>Dewey Class. No.: </label>658.4/063