Gilmore, Audrey. <br/><br/>
Services marketing and management  [electronic resource] / 
Audrey Gilmore. 
 - London ;  Thousand Oaks, Calif. :  Sage Publications,  2003. 
 - 215 p. :  ill. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Marketing.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .G55 2003eb 
<br/><br/><label>Dewey Class. No.: </label>658.8