TY  - BOOK
AU  - Gilmore,Audrey
ED  - ebrary, Inc.
TI  - Services marketing and management
AV  - HD9980.5 .G55 2003eb
U1  - 658.8 22
PY  - 2003///
CY  - London, Thousand Oaks, Calif.
PB  - Sage Publications
KW  - Service industries
KW  - Management
KW  - Marketing
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and indexes; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10076755
ER  -