QUIS 9  [electronic resource] / 
Guest editor: Anders Gustafsson. 
 - Bradford, England :  Emerald Group Publishing,  c2005. 
 - 85 p. 
 - International journal of service industry management ;  v.16, no. 2 .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2006. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Service industries.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .Q85 2005eb