QUIS 9 symposium  service excellence in management /  [electronic resource] : 
guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. 
 - Bradford, England :  Emerald Group Publishing,  c2005. 
 - 91 p. 
 - Managing service quality an international journal ;  v.15, no. 2 .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Service industries.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .Q857 2005eb