Feinberg, Richard,  1950- <br/><br/>
Cases in call center management  great ideas (th)at work /  [electronic resource] : 
Richard Feinberg, Ko de Ruyter, Lynne Bennington. 
 - West Lafayette, Ind. :  Ichor Business Books,  c2005. 
 - x, 356 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 341-351) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management--Case studies.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HE8788  / .F45 2005eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12