Service recovery and service continuity  [electronic resource] / 
guest editors Steve Baron, Kim Harris and Dominic Elliott. 
 - Bradford, England :  Emerald Group Publishing,  c2005. 
 - 100 p. 
 - Journal of services marketing ;  v.19, no. 5 .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S478 2005eb