Anton, Jon. <br/><br/>
Call center performance enhancement using simulation and modeling  [electronic resource] / 
Jon Anton, Vivek Bapat, Bill Hall. 
 - West Lafayette, Ind. :  Ichor Business Books,  c1999. 
 - ix, 134 p. :  ill. 
 - Customer access management .
 - Customer access management. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HE8788  / .A57 1999eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12