TY  - BOOK
AU  - Bligh,Philip
AU  - Turk,Douglas
ED  - ebrary, Inc.
TI  - CRM unplugged: releasing CRM's strategic value 
AV  - HF5415.5 .B56 2004eb
U1  - 658.8/12 22
PY  - 2004///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer relations
KW  - Management
KW  - Data processing
KW  - Electronic books
KW  - local
N1  - Includes bibliographic references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10114100
ER  -