Graham, Ben B.

Detail process charting speaking the language of process / [electronic resource] : Ben B. Graham. - Hoboken, N.J. : Wiley, c2004. - xix, 187 p. : ill.

Includes bibliographical references and index.

Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.






Industrial organization--Charts, diagrams, etc.
Organization charts.
Reengineering (Management)
Benchmarking (Management)
Organizational effectiveness.


Electronic books.

HD38.153 / .G73 2004eb

658.4/02