Graham, Ben B. <br/><br/>
Detail process charting  speaking the language of process /  [electronic resource] : 
Ben B. Graham. 
 - Hoboken, N.J. :  Wiley,  c2004. 
 - xix, 187 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial organization--Charts, diagrams, etc.<br/>Organization charts.<br/>Reengineering (Management)<br/>Benchmarking (Management)<br/>Organizational effectiveness.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD38.153  / .G73 2004eb 
<br/><br/><label>Dewey Class. No.: </label>658.4/02