Detail process charting speaking the language of process / [electronic resource] :
Ben B. Graham.
- Hoboken, N.J. : Wiley, c2004.
- xix, 187 p. : ill.
Includes bibliographical references and index.
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.