TY  - BOOK
ED  - ebrary, Inc.
TI  - Customer loyalty, retention, and customer relationship management
T2  - Journal of Consumer Marketing
AV  - HF5415.5 .C87 2006eb
PY  - 2006///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Customer relations
KW  - Consumer behavior
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10156459
ER  -