TY  - BOOK
AU  - Rust,Roland T.
AU  - Kannan,P.K.
ED  - ebrary, Inc.
TI  - E-Service: new directions in theory and practice 
AV  - HF5548.32 .E1875 2002eb
U1  - 658.8/4 21
PY  - 2002///
CY  - Armonk, N.Y.
PB  - M.E. Sharpe
KW  - Electronic commerce
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10178064
ER  -