TY  - BOOK
AU  - Hirko,Buff
AU  - Ross,Mary Bucher
ED  - ebrary, Inc.
TI  - Virtual reference training: the complete guide to providing anytime, anywhere answers 
AV  - Z711.45 .H57 2004eb
U1  - 025.5/24 22
PY  - 2004///
CY  - Chicago
PB  - American Library Association
KW  - Electronic reference services (Libraries)
KW  - Study and teaching
KW  - Washington (State)
KW  - Case studies
KW  - Reference librarians
KW  - Training of
KW  - In-service training
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 153-155) and index; Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10194686
ER  -