Are you being served?  new tools for measuring service delivery /  [electronic resource] : 
edited by Samia Amin, Jishnu Das, Markus Goldstein. 
 - Washington, DC :  The World Bank,  c2008. 
 - xxv, 423 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Nat. Bib. Agency Control No.: </label> DNLM 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical care--Quality control--Measurement.--Developing countries<br/>Health facilities--Quality control--Measurement.--Developing countries<br/>Educational surveys--Developing countries.<br/>Quality assurance--Measurement.--Developing countries
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>RA399.D44  / A74 2008eb 
<br/><br/><label>Dewey Class. No.: </label>362.1