Selected papers from QUIS 10 Conference 2007  [electronic resource] / 
guest editors: Dr. Duncan Dickson and Dr. Robert Ford. 
 - Bradford :  Emerald,  2008. 
 - p. 155-274. 
 - international journal of service industry management ;  v. 19, no. 2 .
 - International journal of service industry management ;  v. 19, no. 2. .
<br/><br/>Includes bibliographical references. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Research.<br/>Service industries--Management--Congresses.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .S454 2007eb