Service innovation organizational responses to technological opportunities & market imperatives / [electronic resource] :
Organizational responses to technological opportunities & market imperatives
editors, Joe Tidd, Frank M. Hull.
- London : Imperial College Press, c2003.
- xiv, 437 p. : ill.
- Series on technology management ; v. 9 .
- Series on technology management ; v. 9. .
Includes bibliographical references (p. 391-427) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Customer services--Technological innovations. Service industries--Technological innovations.