Piercy, Nigel. <br/><br/>
Strategic customer management  strategizing the sales organization /  [electronic resource] : 
Nigel F. Piercy and Nikala Lane. 
 - Oxford ;  New York :  Oxford University Press,  2009. 
 - xvi, 321 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P54 2009eb