DiJulius, John R.,  1964- <br/><br/>
What's the secret?  to providing a world-class customer experience /  [electronic resource] : 
 To providing a world-class customer experience 
John R. DiJulius. 
 - Hoboken, N.J. :  Wiley,  c2008. 
 - xvi, 320 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer loyalty.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D5583 2008eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12