Goodman, John A. <br/><br/>
Strategic customer service  managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /  [electronic resource] : 
John A. Goodman. 
 - New York :  AMACOM,  c2009. 
 - xiv, 256 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G672 2009eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12