TY  - BOOK
AU  - Goodman,John A.
ED  - ebrary, Inc.
TI  - Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits 
AV  - HF5415.5 .G672 2009eb
U1  - 658.8/12 22
PY  - 2009///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Customer relations
KW  - Management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10297332
ER  -