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	1001.	Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by Barlow, Janelle, 1943- Stewart, Paul ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Berrett-Koehler, 2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1002.	A complaint is a gift [electronic resource] : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller. by Barlow, Janelle, 1943- Møller, Claus, 1942- ebrary, Inc Edition: 2nd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Berrett-Koehler Publishers, c2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1003.	ABC of mental health [electronic resource] / edited by Teifion Davies, Tom Craig. by Davies, Teifion Craig, T. K. J. (Thomas K. J.) ebrary, Inc Series: ABC series (Malden, Mass.) Edition: 2nd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester, UK ; Hoboken, NJ : Wiley-Blackwell/BMJ Books, 2009 Other title: Mental health Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1004.	Violence in the emergency department [electronic resource] : tools & strategies to create a violence-free ED / by Patricia "Nikki" Allen. by Allen, Patricia, R.N ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : Springer, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1005.	Human rights, health, and poverty reduction strategies [electronic resource]. by World Health Organization United Nations. Office of the High Commissioner for Human Rights ebrary, Inc Series: Health & human rights publication series ; issue no. 5. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Geneva, Switzerland : United Nations Office of the High Commissioner for Human Rights : World Health Organization, c2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1006.	Healing the broken mind [electronic resource] : transforming America's failed mental health system / Timothy A. Kelly. by Kelly, Timothy A ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : New York University Press, c2009 Other title: Transforming America's failed mental health system Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1007.	Improving municipal management for cities to succeed [electronic resource] : an IEG special study. by World Bank. Independent Evaluation Group ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Washington, DC : World Bank, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1008.	Community, space and online censorship [electronic resource] : regulating pornotopia / Scott Beattie. by Beattie, Scott ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Surrey, England ; Burlington, VT : Ashgate, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1009.	Relationship marketing [electronic resource] : theory and practice / edited by Francis Buttle. by Buttle, Francis ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Paul Chapman, c1996 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1010.	Assessing medical preparedness to respond to a terrorist nuclear event [electronic resource] : workshop report / Committee on Medical Preparedness for a Terrorist Nuclear Event ; Georges C. Benjamin, Michael McGeary, and Susan R. McCutchen, editors ; Board on Health Sciences Policy, Institute of Medicine of the National Academies. by Benjamin, Georges McCutchen, Susan R McGeary, Michael G. H Institute of Medicine (U.S.). Committee on Medical Preparedness for a Terrorist Nuclear Event ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Washington, D.C. : National Academies Press, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1011.	Safeguarding children in primary health care [electronic resource] / edited by Julie Taylor and Markus Themessl-Huber ; foreword by Brigid Daniel. by Taylor, Julie, 1961- Themessl-Huber, Markus ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Philadelphia : Jessica Kingsley Publishers, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1012.	Safeguarding adults [electronic resource] : a workbook for social care workers / Suzan Collins. by Collins, Suzan ebrary, Inc Series: Collins, Suzan, Knowledge and skills for social care workers ; Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Jessica Kingsley, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1013.	Authentic dialogue with people who are developmentally disabled [electronic resource] : sad without tears / Jennifer Hill. by Hill, Jennifer ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Philadelphia : Jessica Kingsley, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1014.	Effective communication [electronic resource] : a workbook for social care workers / Suzan Collins. by Collins, Suzan ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Jessica Kingsley, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1015.	Quality matters in children's services [electronic resource] : messages from research / Mike Stein. by Stein, Mike ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Philadelphia, PA : Jessica Kingsley Publishers, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1016.	Safeguarding children living with trauma and family violence [electronic resource] : a guide to evidence-based assessment and planning intervention / Arnon Bentovim ... [et al.] ; foreword by Brigid Daniel. by Bentovim, Arnon ebrary, Inc Series: Best practice in working with children Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Philadelphia : Jessica Kingsley Publishers, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1017.	Feature interactions in software and communication systems X [electronic resource] / edited by Masahide Nakamura and Stephan Reiff-Marganiec. by International Conference on Feature Interactions in Software and Communication Systems (10th : 2009 : Lisbon, Portugal) ebrary, Inc International Workshop on Feature Interactions in Telecommunications and Software Systems Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam : IOS Press, 2009 Other title: Feature interactions in software and communication systems ten Feature interactions in software and communication systems 10 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1018.	Building the knowledge base on the social determinants of health [electronic resource] : review of seven countries in the Eastern Mediterranean Region / World Health Organization, Regional Office for the Eastern Mediterranean. by World Health Organization. Regional Office for the Eastern Mediterranean ebrary, Inc Series: WHO regional publications. Eastern Mediterranean series ; ; 31. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Albany, N.Y. : World Health Organization, c2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1019.	The Far Away from Home Club [electronic resource] : HIV prevention and policy implementation feedback for migrant and mobile populations in the Mekong River Delta, Viet Nam. by ebrary, Inc Series: UNAIDS best practice collection Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Geneva, Switzerland : UNAIDS, 2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	1020.	Focusing on children's health [electronic resource] : community approaches to addressing health disparities : workshop summary / Theresa M. Wizemann and Karen M. Anderson, rapporteurs ; Roundtable on Health Disparities, Board on Population Health and Public Health Practice, Board on Children, Youth, and Families ; Institute of Medicine and National Research Council of the National Academies. by Wizemann, Theresa M Anderson, Karen, 1948- Institute of Medicine (U.S.). Roundtable on Health Disparities National Research Council (U.S.). Board on Children, Youth, and Families ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Washington, D.C. : National Academies Press, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)