Your search returned 292 results.

Results
	21.	Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, 2013 Availability: Items available for loan: Athi-River Campus (2)Call number: OS HF5415.5.H28 2014, ... Nairobi Campus (2)Call number: OS HF5415.5.H28 2014, ... Place hold Save to lists Add to cart (remove)
	22.	An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre / by Guyatu Halake Dido. by Dido, Guyatu Halake Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2016 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5415.5.K4D53 2016. Place hold Save to lists Add to cart (remove)
	23.	An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya / by Betty Wachera Waiguru. by Waiguru, Betty Wachera Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2015 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HG1616.K4W35 2015. Place hold Save to lists Add to cart (remove)
	24.	Dealing with the irate customer / Kantola productions [videorecording] by Advantage media Series: Customer service series Material type: Computer file; Format: electronic Publication details: Nairobi, Kenya : Kantola Production. Availability: Items available for reference: Athi-River Campus: Not for loan (1)Call number: HF5415.5.D43. Mombasa Campus: Not for loan (1)Call number: HF5415.5.D43. Nairobi Campus: Not for loan (1)Call number: HF5415.5.D43. Save to lists Add to cart (remove)
	25.	How to handle major customers profitably. / by.Alan Melkman. by Melkman, Alan Material type: Text; Format: print ; Literary form: Not fiction Publication details: England : A Gower Press Workbook., c1979 Availability: Items available for loan: Nairobi Campus (1)Call number: OS HF5415.5.M4. Place hold Save to lists Add to cart (remove)
	26.	Eliminate customer turnoffs / Paul R. Timm [videorecording] Vol I. by Timm, Paul R Series: Winning customer Loyalty Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HF5415.525 .T56 , ... Mombasa Campus: Not for loan (1)Call number: HF5415.525 .T56 . Nairobi Campus: Not for loan (2)Call number: HF5415.525 .T56 , ... Save to lists Add to cart (remove)
	27.	Exceed customer expectations / Paul R. Timm [videorecording] Vol II. by Timm, Paul R Series: Winning customer Loyalty Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HF5415.525 .T56, ... Mombasa Campus: Not for loan (1)Call number: HF5415.525 .T56. Nairobi Campus: Not for loan (2)Call number: HF5415.525 .T56, ... Save to lists Add to cart (remove)
	28.	Managing conflict at work : the art of communication / Jim Murphy [videorecording] by Murphy, Jim Series: Business skills express series Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, c1994 Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HD42 .M88 , ... Mombasa Campus: Not for loan (1)Call number: HD42 .M88 . Nairobi Campus: Not for loan (2)Call number: HD42 .M88 , ... Save to lists Add to cart (remove)
	29.	Effective teamwork / Michael D. Maggin [videorecording] by Maginn, Michael D Series: Business skills express series Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, c1996 Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HD66 .M35, ... Mombasa Campus: Not for loan (1)Call number: HD66 .M35. Nairobi Campus: Not for loan (2)Call number: HD66 .M35, ... Save to lists Add to cart (remove)
	30.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil Meindl, Peter Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, 2007 Availability: Items available for loan: Athi-River Campus (3)Call number: HF5415.13.C533 2007, ... Nairobi Campus (1)Call number: HF5415.13.C533 2007. Not available: Athi-River Campus: In transit (1). Nairobi Campus: Withdrawn (1). Place hold Save to lists Add to cart (remove)
	31.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw Hill, 2009 Availability: Items available for loan: Athi-River Campus (2)Call number: HF5415.122.Z45 2010, ... Nairobi Campus (2)Call number: HF5415.122.Z45 2010, ... Not available: Athi-River Campus: In transit (2). Place hold Save to lists Add to cart (remove)
	32.	Meeting customer needs / Ian Smith. by Smith, Ian Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam : Elsevier, c2003 Availability: Items available for loan: Athi-River Campus (4)Call number: HF5415.S634 2003, ... Nairobi Campus (2)Call number: HF5415.S634 2003, ... Place hold Save to lists Add to cart (remove)
	33.	Service marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2011 Availability: Not available: Athi-River Campus: Lost (1). Save to lists Add to cart (remove)
	34.	Total customer value management : transforming business thinking / Gautam Mahajan. by Mahajan, Gautam, 1946- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Thousand Oaks : Response Books, 2010 Availability: Items available for loan: Athi-River Campus (3)Call number: HF5415.55.M32 2010, ... Nairobi Campus (3)Call number: HF5415.55.M32 2010, ... Place hold Save to lists Add to cart (remove)
	35.	Services marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, 2011 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.13.L68 2011. Nairobi Campus (2)Call number: HF5415.13.L68 2011, ... Not available: Athi-River Campus: In transit (1). Place hold Save to lists Add to cart (remove)
	36.	Effect of customer relationship management on competitive advantage in private universities in Kenya : a case of Daystar University, Nairobi Campus / by Joel Macharia. by Macharia, Joel Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2016 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5415.5.K4M33 2016. Place hold Save to lists Add to cart (remove)
	37.	Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / by Jossylyn N. Mutua. by Mutua, Jossylin N Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, c2006 Availability: Items available for loan: Athi-River Campus (2)Call number: THES HF5415.5.M883 2006, ... Nairobi Campus (1)Call number: THES HF5415.5.M883 2006. Place hold Save to lists Add to cart (remove)
	38.	Service marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2011 Availability: Items available for loan: Athi-River Campus (25)Call number: TBL HF5415.13.L5883, ... Mombasa Campus (10)Call number: TBL HF5415.13.L5883, ... Nairobi Campus (26)Call number: TBL HF5415.13.L5883, ... Place hold Save to lists Add to cart (remove)
	39.	Sales Excellence [electronic resource] : Systematic Sales Management / by Christian Homburg, Heiko Schfer, Janna Schneider. by Homburg, Christian Schfer, Heiko Schneider, Janna SpringerLink (Online service) Series: Management for Professionals \| Management for Professionals Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2012 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Save to lists Add to cart (remove)
	40.	Strategic Retail Management [electronic resource] : Text and International Cases / by Joachim Zentes, Dirk Morschett, Hanna Schramm-Klein. by Zentes, Joachim Morschett, Dirk Schramm-Klein, Hanna SpringerLink (Online service) Edition: 2. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Wiesbaden : Gabler Verlag, 2012 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Save to lists Add to cart (remove)

First
Previous
1
2
3
4
5
6
7
8
9
10
Next
Last

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Locations

Series

Places

Topics

Titles

Your search returned 292 results.