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21.
Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, c2011
Availability: Items available for loan: Athi-River Campus (4)Call number: TBL HD58.7.C6255 2011, ... Nairobi Campus (2)Call number: TBL HD58.7.C6255 2011, ...

22.
50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by
Edition: 3rd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Franklin Lakes, NJ : Career Press, c2002
Other title:
  • Fifty powerful ideas you can use to keep your customers
Availability: No items available.

23.
Teaching--the imperiled profession [electronic resource] / Daniel Linden Duke. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Albany : State University of New York Press, [c1984]
Availability: No items available.

24.
Here today, here tomorrow [electronic resource] : transforming your workforce from high-turnover to high-retention / Gregory P. Smith. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn Financial Pub., c2001
Availability: No items available.

25.
Staffing the principalship [electronic resource] : finding, coaching, and mentoring school leaders / Suzette Lovely. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Alexandria, VA : Association for Supervision and Curriculum Development, c2004
Availability: No items available.

26.
Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : Routledge, 1999
Availability: No items available.

27.
Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Series: Fifty-Minute series
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c1993
Availability: No items available.

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29.
Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by Series: Fifty-Minute series
Edition: 3rd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c2000
Availability: No items available.

30.
"Race", housing and social exclusion [electronic resource] / edited by Peter Somerville and Andy Steele. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Jessica Kingsley Pub, 2002
Availability: No items available.

31.
Improving tourism and hospitality services [electronic resource] / Eric Laws. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Cambridge, MA : Cabi Pub., 2004
Availability: No items available.

32.
The 7 hidden reasons employees leave [electronic resource] : how to recognize the subtle signs and act before it's too late / Leigh Branham. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, c2005
Other title:
  • Seven hidden reasons employees leave
Availability: No items available.

33.
Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by Series: Artech House telecommunications library
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston : Artech House, c2004
Availability: No items available.

34.
Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by Series: Market research in practice series
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Kogan Page, 2005
Availability: No items available.

35.
Housing decisions in later life [electronic resource] / Roger Clough ... [et al.]. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Houndmills, Basingstoke, Hampshire ; New York, N.Y. : Palgrave Macmillan, 2004
Availability: No items available.

36.
The essentials of the new workplace [electronic resource] : a guide to the human impact of modern working practices / edited by David Holman ... [et al.]. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chichester, West Sussex, UK ; Hoboken, N.J. : John Wiley & Sons, c2005
Availability: No items available.

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38.
Finding & keeping great employees [electronic resource] / Jim Harris, Joan Brannick. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c1999
Other title:
  • Finding and keeping great employees
Availability: No items available.

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40.
Keeping your career on track [electronic resource] : twenty success strategies / Craig Chappelow and Jean Brittain Leslie. by Series: Ideas into action guidebooks | Report (Center for Creative Leadership) ; no. 408.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Greensboro, N.C. : Center for Creative Leadership, c2001
Availability: No items available.