Results of search for 'ccl=su:"customer"'

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	221.	Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by Goldstein, Sheldon D [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: ©2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	222.	The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. by Lowenstein, Michael W, 1942- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: ©2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	223.	Unselling : the new customer experience / Scott Stratten. by Stratten, Scott [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	224.	Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / Andrew Frawley. by Frawley, Andrew [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	225.	Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM / Mohith Shrivastava. by Shrivastava, Mohith [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Birmingham, England : Packt Publishing, 2014Copyright date: ©2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	226.	Supply chain performance and evaluation models / Dominique Estampe. by Estampe, Dominique [author.] Series: Focus : Control Systems And Industrial Engineering Series Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014Copyright date: ©2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	227.	The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith ; foreword by Guy Kawasaki. by Smith, Mari, 1966- [author.] Kawasaki, Guy [author of introduction, etc.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2011Copyright date: ©2011 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	228.	Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- [author.] Jaffe, David, 1963- [author.] Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	229.	Startupland : how three guys risked everything to turn an idea into a global business / Mikkel Svane, Carlye Adler. by Svane, Mikkel [author.] Adler, Carlye [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Jossey-Bass & Pfeiffer Imprints, Wiley, [2015]Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	230.	Effective client management in professional services : how to build successful client relationships / Jack Berkovi. by Berkovi, Jack [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014Copyright date: ©2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	231.	Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird. by Baird, Kristin [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000]Copyright date: ©2000 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	232.	Value proposition design : how to create products and services customers want : get started with; / Alex Osterwalder [and three others] ; designed by Trish Papadakos. by Osterwalder, Alex [author.] Papadakos, Trish [designer.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	233.	How contemporary publishers reach out to their customers : transition from B2B to B2C marketing in the publishing industry / Kim Maya Sutton. by Sutton, Kim Maya [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hamburg : Diplomica Verlag, 2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	234.	The wallet allocation rule : winning the battle for share / Timothy L. Keiningham [and three others]. by Keiningham, Timothy L [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	235.	The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. by Loeffler, Bruce [author.] Church, Brian T [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	236.	Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson. by Polese, Francesco [editor.] Mele, Cristina [editor.] Gummesson, Evert [editor.] Series: Journal of Service Theory and Practice ; Volume 25, Number 2 Material type: Text; Format: available online ; Literary form: Not fiction Publisher: [Bradford, England] : Emerald, [2015]Copyright date: ©[2015] Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	237.	The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms / Craig Dempster and John Lee. by Dempster, Craig [author.] Lee, John, 1974- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	238.	Customer-centric marketing : building relationships and creating advocates in the age of the consumer / Aldo Cundari. by Cundari, Aldo [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	239.	A multidisciplinary approach to service encounters / edited by María de la O. Hernández-López, Lucia Fernandez-Amaya. by De la O Hernandez-Lopez, Maria [editor.] Fernández-Amaya, Lucia [editor.] Series: Studies in pragmatics ; Volume 14. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Leiden, The Netherlands : Koninklijke Brill, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	240.	New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett. by Doucett, Elisabeth [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ALA Editions, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)

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