Results of search for 'ccl=su:"customer"'

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	61.	Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B ebrary, Inc Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Los Altos, Calif. : Crisp, c1989 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	62.	Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Edition: Rev. ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	63.	Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by Scott, Dru ebrary, Inc Series: Fifty-Minute series Edition: 3rd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c2000 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	64.	Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by Gross, T. Scott ebrary, Inc Edition: 2nd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Chicago : Dearborn Trade, 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	65.	When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	66.	The prime solution [electronic resource] : close the value gap, increase margins, and win the complex sale / Jeff Thull. by Thull, Jeff, 1949- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	67.	Strategies that win sales [electronic resource] : best practices of the world's leading organizations / Mark Marone and Seleste Lunsford. by Marone, Mark D Lunsford, Seleste E ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., 2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	68.	Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	69.	The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil Stone, Merlin, 1948- Foss, Bryan ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	70.	Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali ebrary, Inc Series: World Bank working paper ; no. 50. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Washington, D.C. : World Bank, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	71.	Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by Strouse, Karen G ebrary, Inc Series: Artech House telecommunications library Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boston : Artech House, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	72.	Consumer insight [electronic resource] : how to use data and market research to get closer to your customer / [edited by] Merlin Stone, Alison Bond & Bryan Foss. by Stone, Merlin, 1948- Bond, Alison Foss, Bryan ebrary, Inc Series: Market research in practice series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, Va. : Kogan Page, 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	73.	QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson. by Gustafsson, Anders ebrary, Inc Series: International journal of service industry management ; v.16, no. 2 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	74.	QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	75.	Cultural perspectives on services marketing [electronic resource] / guest editor: Michael Laroche. by La Roche, Michael ebrary, Inc Series: Journal of services marketing ; v.19, no. 3 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	76.	Your client's story [electronic resource] : know your clients and the rest will follow / Scott West and Mitch Anthony. by West, Scott, 1959- Anthony, Mitch ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., 2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	77.	Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	78.	Spark [electronic resource] : be more innovative through co-creation / John Winsor. by Winsor, John, 1959- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., 2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	79.	Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by Szwarc, Paul ebrary, Inc Series: Market research in practice series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Kogan Page, 2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	80.	Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve Elliott, Dominic Harris, Kim ebrary, Inc Series: Journal of services marketing ; v.19, no. 5 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)

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