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	1.	Quality then, quality now [electronic resource] : a 20 year retrospective / editors Keith Hurst and Kay Downey-Ennis. by Hurst, Keith Downey-Ennis ebrary, Inc Series: International Journal of Health Care Quality Assurance ; 20, no. 1 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	2.	International journal of health care quality assurance [electronic resource] : addressing the issues of management and quality. Volume 21, Number 1, Patient satisfaction structures, processes and outcomes. by ebrary, Inc Series: International journal of health care quality assurance ; v. 21, no.1 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: [Bradford, England] : Emerald, 2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)

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