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The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya / Francis Otieno Onyango.

By:

Onyango, Francis Otieno

Material type: Text

TextPublication details: Nairobi, Kenya : Daystar University, 2013.Description: xi, 82 pSubject(s):

Bank management
call centers

LOC classification:

HG1615 .O59

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Theses	Nairobi Campus Africana & Special Collection	THES HG1615.O59 2013 (Browse shelf(Opens below))	Available		BK96320

A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Strategic Management.

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