Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin.

By: Contributor(s): Material type: TextTextSeries: Fifty-Minute seriesPublication details: Los Altos, Calif. : Crisp, c1989.Description: viii, 94 p. : illSubject(s): Genre/Form: LOC classification:
  • HF5415.5 .M37 1989eb
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Includes bibliographical references.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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