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	1.	Operations management : improving customer service / Richard J Schonberger. by Schonberger, Richard J Knod Edward M Edition: 4th. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood : Irwin, c1991 Availability: Not available: Nairobi Campus: Withdrawn (1). Add to cart (remove)
	2.	Operations management : productivity and quality / Richard J. Schonberger. by Schonberger, Richard Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Plano, Tex. : Business Publications, 1985 Availability: Not available: Athi-River Campus: Lost (1). Add to cart (remove)
	3.	Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger. by Schonberger, Richard Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan Publishers, c1990 Online resources: Publisher description Availability: Not available: Nairobi Campus: Withdrawn (1). Add to cart (remove)
	4.	Instructor's manual to accompany operations management : serving the customer / Richard J. Schonberger. by Schonberger, Richard J Knod, Edward M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Texas : Business publications, c1988 Availability: Items available for loan: Nairobi Campus (1)Call number: OS TS155.S3 1988. Place hold Add to cart (remove)
	5.	Modelling Value [electronic resource] : Selected Papers of the 1st International Conference on Value Chain Management / edited by Herbert Jodlbauer, Jan Olhager, Richard J. Schonberger. by Jodlbauer, Herbert Olhager, Jan Schonberger, Richard J SpringerLink (Online service) Series: Contributions to Management Science \| Contributions to Management Science Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Heidelberg : Physica-Verlag HD, 2012 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Add to cart (remove)
	6.	Best practices in lean six sigma process improvement [electronic resource] : a deeper look / Richard Schonberger. by Schonberger, Richard ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)